HHF operates in a customer focussed environment where ‘Treating Customers Fairly’ is at the heart of everything we do. HHF aims to be transparent, open and honest with all its customers, treating each customer with consideration and respect at all times.
We expect all staff to pay due regard to the needs of customers and to communicate information to them in a way which is clear, fair and not misleading.
Our customers don’t choose HHF because we are the only ones that offer this type of finance or because we provide them with the cheapest option in the market. Our customer work with us because of the service we can offer them. It is the 1-1 relationship that we are promoting not a loan or a lease and therefore ensuring this service is an excellent one is the key to our individual and company success.
To ensure we work in a positive and productive environment we must ensure that the people we work with internally are recognised as our customers and treated as such. By providing our internal customers with excellent service, issues will be resolved efficiently, good ideas will be implemented and positive working relationships will be secured.
So how do we deliver good service?
We all recognise good service when we experience it so treating people how we would like to be treated if we were paying for that service is always a good place to start.
We have outlined in our ‘principles’, that HHF is a name its customers can trust and is a business that customers can believe in. We endeavour to make every customer interaction a positive experience.
HHF endeavours to deliver to its customers: