We acknowledge that sometimes we won’t always get things right first time, but it is important that we hear about any issues or concerns you may have.
Your comments help us to meet your expectations now and in the future, so rest assured we will try to put things right, ensuring your complaint is dealt with by someone who is equipped with the right knowledge and experience.
Unhappy with our service?
Please contact us:
Complaints Handling Team
Henry Howard Finance
Langstone Business Village
01633 415 222
Please include as much information as possible, as this will help us to resolve your complaint quickly and efficiently.
Alternatively, if you have received a memorable service from us, then we would also like to know. Please e-mail firstname.lastname@example.org should you feel there is anything that we are doing particularly well.
We are always keen to improve customer service, and would appreciate any feedback on your positive experiences with us.
How to complain to the Financial Ombudsman
Once we have provided you with our resolution and you still remain dissatisfied, you may then contact The Financial Ombudsmen Service who will look into your case for you. Your case needs to be referred by yourself within six months of the date of our final response, using the contact details below.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
0800 023 4 567
calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone
0300 123 9 123
calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
These numbers may not be available from outside the UK – so please call from abroad on +44 20 7964 0500
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
The Financial Ombudsmen Services will only look into your complaint if the financial provider has been given the opportunity to put things right first, so please contact us before approaching them. They are a free, independent and impartial service available for customers to resolve disputes with financial firms.
For more information on the Financial Ombudsmen Services, please visit their website: http://www.financial-ombudsman.org.uk